Terms of sale | Teewal

Version of 26 October 2026. These terms apply when you buy a job. Use of the platform is governed by the Terms of use.

1. The seller

Teewal is a brand operated by Hakkilo SAS, a société par actions simplifiée (a French simplified joint-stock company) with a share capital of €1,000, registered office 122 rue Amelot, 75011 Paris, SIREN 131 536 047, RCS Paris 131 536 047, VAT FR28 131 536 047 (“Teewal”). Details in the Legal notice. Contact: [email protected] (customer service) · [email protected] · +33 7 44 44 75 58

2. What you buy

2.1 A job sold by Teewal. You buy a job from Teewal: an on-site service in Africa (visit, check, formality, delivery, presence). Teewal is your only seller. Teewal entrusts the work to one or more independent, vetted partners (agents, professionals). You pay Teewal; Teewal pays its partners.

2.2 All-inclusive. When the job includes third-party goods or services (shopping, gas, supplies, a sheep, file fees…), Teewal sells them to you all-inclusive at a fixed price. Teewal buys them itself from its suppliers. No partner buys anything “with your money”.

2.3 What Teewal does not do.

Teewal never carries or hands over money for anyone. The price of a plot of land, a car, rent or a gift is settled between you and the other party, outside Teewal.
Teewal does not guarantee the validity of a title deed, a deed or a transaction. Teewal observes; the notary, the surveyor or the commissaire de justice (French judicial officer, formerly bailiff) certifies when that is their profession.
Teewal sells no care and books no consultation. For an appointment (administration, bank, family, health…), Teewal only sells the accompaniment of your relative by an agent (the “Accompany a relative to an appointment” service). If the appointment is medical, it is booked with an appointment platform or a clinic, which provides the care under its sole responsibility; the consultation is paid directly to the clinic, by you or your relative, outside Teewal. Teewal receives no information about this appointment (no reason, no place, no practitioner).

3. Ordering

You describe your need and the place.
Teewal sends you a fixed price (quote) stating: what is done, what proof you receive, the expected timeframe, the total price including all taxes and the currency.
You accept the quote and you pay. The order is then firm. You receive a confirmation by email with these terms.

Some jobs have a price displayed in advance (“from …”). Others are on quote, in particular those requiring a power of attorney or an official deed.

Quote validity period: 7 days. The expiry date is shown on the quote. After this date, the quote can no longer be paid (by card, by PayPal or in shares): a “Request a new quote” button lets you obtain a new one. A new quote replaces the old one.

We may refuse a request that is illegal, dangerous, or that we cannot carry out (no partner available). Nothing is then charged.

4. Price

The price is fixed and announced before payment. It includes the partners' remuneration, the goods sold all-inclusive, the planned travel and Teewal's margin.
Two possible lines. The quote may separate the professional's fees (optional: when a regulated professional, for example a surveyor or a notary, takes part; Teewal states the reference scale of fees where one exists) and the Teewal service (flat fee: organisation, agent, planned travel, proof). The total price is the sum of the two lines: it is what you pay, and it is the amount to which payment in shares, withdrawal and refunds apply.
It is stated including all taxes, in the currency of the quote (euro, dollar, pound, CFA franc…).
Any fees charged by your bank or for currency exchange remain payable by you.
No extra charge without your prior written agreement. If something unforeseen changes the job, Teewal offers you a new quote; you are free to refuse it.

5. Payment

5.1 Methods. Bank card (processed by Stripe) or PayPal. Wave and Orange Money are not yet available. Teewal never sees your full card number.

5.2 Payment in advance. You pay for the job in full before it starts.

5.3 Credits. A credit (avoir) (referral, goodwill gesture) is deducted from the price of a job. It cannot be refunded in cash.

5.4 Security. Teewal will never ask you to pay by bank transfer, by mobile money or to a person.

6. Payment in several shares (family file)

6.1 Principle. The organiser of a family file may split the price of a job between several members. Each member pays their share directly to Teewal, for the job sold by Teewal. There is no kitty, no family balance and no money handed to a member or a third party.

6.2 Amounts. The sum of the shares equals the exact price. A share is at least €5 (or the equivalent). All shares are in the currency of the quote. With equal shares, the rounding difference falls to the organiser.

6.3 Bank card only for shares, for now.

6.4 Authorisation, then charge at 100%. When a member pays their share, the amount is first authorised (held) on their card, not charged. Teewal charges all the shares only when 100% of the price is authorised. Before charging, Teewal checks that the quote has not changed.

6.5 Time limit. Members have 3 days to pay (48 hours or 5 days, as the organiser chooses). The organiser may extend once, up to 5 days in total. When the time limit expires, the organiser has 24 hours to:

pay the rest themselves (they then pay Teewal; the request made to the member is cancelled);
extend (if not already done);
or cancel.

Without a decision, all authorisations are released, nothing is charged, and the job is cancelled. In all cases, the charge takes place no later than 6 days after the requests are sent.

6.6 Change of quote. A new quote, or a change in the status of the job by Teewal, cancels the split in progress: the authorisations are released.

6.7 Cancellation. The organiser may cancel before the job starts. Teewal may cancel if it has no partner. The authorisations are released and any shares already charged are refunded to the original payment method. How long it takes to appear on your account depends on your bank.

6.8 Double payment. If the job is paid twice (for example in shares and in full), the overpayment is refunded automatically.

6.9 Who is the client. The organiser is the only client for the job: they place the order, accept the quote, tick the boxes in article 12.3, and may cancel or withdraw. The other members pay a share of the price to Teewal for this job, at the organiser's request; before paying, each of them sees the job, the total price, their share, these terms and Teewal's identity, and receives a receipt by email. If the organiser withdraws or cancels, each share is refunded in the same proportion, to the card that paid it. A member may ask for their own share to be cancelled as long as not all shares have been charged: their authorisation is then released.

7. Regular plans (subscriptions)

Some jobs repeat: for example a regular visit to an elderly parent (an agent calls every week or every month).

The plan is paid in advance, period by period (usually monthly).
Each visit gives rise to its own proof.
No commitment: no minimum term.
Renewal: the plan renews every month, period by period. Before each visit, a new period is offered to you for payment by email; Teewal keeps no payment method and charges nothing without action on your part. A period not paid in time is simply skipped, at no cost.
Stop in one click: you can stop the plan at any time from your file, in one click, at no cost and without notice. The open, unpaid period is cancelled; no new period is offered.
A period may also be paid in shares (article 6), when this is offered.

8. Carrying out the job

8.1 The partner. Teewal chooses a suitable vetted partner (an agent for a visit, a regulated professional when the profession requires it). You see their first name, their trade, their rating and their “vetted” status; for a professional, their professional title (and their name when they sign the report). Their contact details remain protected.

8.2 Timeframe. Teewal states an expected timeframe in the quote. If there is a delay, we let you know in the job conversation. If the job has not started 7 days after the planned date, a “Cancel and get a refund” button appears in your file: the job is cancelled and you are refunded in full, to the original payment method.

8.3 Tracking. You follow each step in your file and exchange messages in the job conversation.

8.4 Your cooperation. You give accurate information (address, person to meet, references of a document). If the job fails because of you (wrong address, person to meet absent, access refused), Teewal records this and informs you in the job conversation. The following then remain payable: the Teewal service and a travel flat fee set by Teewal according to the place, taken from the professional's fees already paid (never more than those fees). The rest of the fees is refunded to you to the original payment method.

8 bis. Collection and handover of original documents

This service is offered in cities where a local Teewal operator is present. An operator receives an original document from a person (for example an administrative office or a relative) and hands it over to the person you have designated.

8 bis.1 Documents accepted. The paper documents the job needs: for example a civil status certificate, a diploma, a certificate, an official letter, an attestation, an administrative file. An identity document or passport is accepted only if it belongs to you or to the person receiving it, or with the written consent of its holder.

8 bis.2 Documents refused. Teewal refuses to take into its custody:

money in any form (cash, cheques, bank cards and their PINs, bearer securities or vouchers, top-up cards);
jewellery, valuables or any item other than a document;
the original of a land title (titre foncier), a notarial deed or a court judgment: the original stays with the notary, at the land registry office (conservation foncière) or at the court registry, and Teewal can only have a certified true copy handed over;
a medical document (prescription, test result, medical record, health booklet), as well as medicines;
a document whose possession or carriage is prohibited in the country concerned, or which does not concern you without the written consent of the person concerned (Terms of use, article 6);
a sealed envelope whose contents cannot be checked on receipt.

If in doubt, the operator refuses and lets you know in the job conversation. You are charged nothing for a handover refused before the document is taken into custody.

8 bis.3 Custody under seal, 72 hours at most.

On receipt, the operator checks the document in the presence of the person handing it over, places it in an envelope closed with a numbered seal and photographs the closed envelope and the seal in the application (never the contents of the document). These photos and the time are placed in your vault.
The operator keeps the document for 72 hours at most, in a locked place, without ever entrusting it to another person, copying it or opening it.
On handover, the person you have designated gives the handover code you passed on to them and shows their identity document (checked visually, with no photo or copy). The operator photographs the intact seal before handing over the envelope. You receive the proof of handover.
If the handover is impossible within 72 hours (person absent, code unknown), the operator returns the document to the person who handed it over, or keeps it while agreeing a new date with you within that period. You are informed in the job conversation.

8 bis.4 Declared value. When ordering, you state the value of the document to you (for example what it would cost to replace). It is used to adapt the precautions for carriage and custody and to declare the document to Teewal's insurer. The declared value does not limit your right to compensation: in the event of loss or damage, you are compensated for your actual loss, in accordance with article 14.

8 bis.5 Loss or damage. Teewal is responsible for the custody of the document it receives as part of the job, as a paid bailee (dépositaire rémunéré) (French Civil Code (code civil), art. 1915 et seq., in particular art. 1927 and 1928), and for the proper performance of the job (article 14). In the event of loss, theft or damage, Teewal informs you without delay, helps you have the document reissued (formalities included, at no cost to you) and compensates you for your loss. Teewal then takes action, where appropriate, against the operator; this does not delay your compensation.

9. Proof, and its limits

9.1 What you receive. Depending on the job: dated photos with their digital fingerprint (SHA-256), a log of the steps, a report signed by its author, a receipt or stamp from an office, proof of visit. Everything is kept in your vault.

9.2 What proof is. A factual record made by the person who went on site, on the date stated.

9.3 What proof is not.

Not a title (of ownership, of civil status…) nor a court decision.
Not a formal report by a commissaire de justice, unless the job is entrusted to a commissaire de justice and expressly says so.
Not a guarantee about the future, nor about the value, legality or ownership of a property.
Not a judgement about a person. A report describes what was seen. It may reveal a sensitive situation within a family; Teewal draws no conclusion from it.

10. Approval and complaints

When the job is finished, you approve it in your file and you may rate the work.
You have 72 hours after the proof is delivered to report a problem. Without a complaint within this period, the job is deemed approved. This period does not deprive you of any legal remedy; it only serves to trigger payment to the partner.
A complaint is made in the job conversation, with the “Report a problem with the report” button, or to [email protected]. We acknowledge receipt within 48 hours and reply within 5 working days.

11. “Job redone” guarantee

If the proof does not meet what was planned in the quote (missing or unreadable photos, point not checked, incomplete report, service not carried out), report it within 7 days after the report is delivered, with the “Report a problem with the report” button in your file:

Teewal redoes the job free of charge, with another partner, within 14 days;
if the job cannot be redone within this period (place no longer accessible, event over), Teewal refunds the job, or the part not carried out.

This guarantee is in addition to your legal rights. It does not cover a result that does not depend on Teewal (for example a document refused by an administration, or a finding you do not like but which is accurate).

12. Right of withdrawal

12.1 The principle. If you are a consumer, you have 14 days to withdraw, without giving any reason and at no cost, from the conclusion of the contract (French Consumer Code (Code de la consommation), art. L221-18). For you, the period runs from the first payment for the job (for a regular plan: from the subscription), and it ends at 23:59, Paris time, on the 14th day; if it ends on a Saturday, a Sunday or a public holiday in France, it is extended to the next working day. Teewal applies these rules to all its clients.

12.2 How to withdraw.

in the application, on the job page: the “Withdraw from the contract here” button, then “Confirm withdrawal” (art. L221-21 and D221-5). The button remains visible for the whole period, as long as you have this right, including after the end of the job if you had not ticked both boxes; it disappears only at the end of the period, or if the job has been fully performed and you had ticked both boxes;
or by email to [email protected], for example with the form below.

We immediately send you an acknowledgement of receipt by email (date and time, job, amount refunded). The job stops: tasks not yet finished are cancelled. We refund you no later than 14 days after your request, to the payment method used (card or PayPal; for payment in shares, each share to the card that paid it; any part paid in credits is returned as credits).

12.2 bis How much is refunded.

Nothing has started: full refund.
The job has started at your request (you ticked both boxes below): you pay only for the part already performed, in proportion to the total price (art. L221-25). Teewal counts as performed only the fully completed steps of the job (a step started but not finished is not charged to you); the rest is refunded to you.
The job has started without your express request: you owe nothing, full refund.
The job has been fully performed and you had ticked both boxes: the right of withdrawal no longer applies (art. L221-28, 1°). Without both boxes, you keep your right for the 14 days, with a full refund.

12.3 If you want the job to start straight away. A job often needs to be done quickly. If you expressly ask us to start before the end of the 14 days:

if you withdraw before the end of the job, you pay only for the part already performed, in proportion to the total price (art. L221-25);
if the job is fully performed before the end of the 14 days, and you gave your prior and express consent for it to start, and acknowledged that you lose your right of withdrawal once the job is fully performed, you can no longer withdraw (art. L221-28, 1°).

When you accept the quote and pay, two separate boxes, not ticked by default, ask you:

“I request that the job start before the end of the 14-day withdrawal period.”
“I acknowledge that I lose my right of withdrawal once the job has been fully performed.”

These boxes are optional. If you do not tick the first one, you can still pay: the job starts only after the end of the withdrawal period, and the start date is shown to you. If you tick the first one, you are also asked the second. Your answer, its date and its time are recorded in your job log and repeated in the confirmation email, with the link to the version of these terms that you accepted. A new quote requires you to answer again.

12.3 bis Regular plans. For a plan, the two boxes are offered to you at subscription; your answer applies to all periods and is repeated in each period email. Without the first box, no visit takes place before the end of the 14-day period following the subscription.

12.4 Goods sold all-inclusive. For perishable goods (fresh produce in a shopping basket), the right of withdrawal does not apply once the goods have been bought for you (art. L221-28, 4°); the quote tells you so before payment. For other goods (gas, supplies, rice, a sheep…), you keep your right of withdrawal under the conditions of article 12; if a product has already been delivered to you, it must be returned in the same condition.

12.5 Withdrawal form (to copy and send to [email protected]):

For the attention of Teewal (Hakkilo SAS), 122 rue Amelot, 75011 Paris, [email protected]: I hereby give notice that I withdraw from the contract for the job below: – Job number (e.g. TW-26-00031): – Ordered on: – Client's name: – Client's address: – Date: – Signature (only if sent on paper)

13. Cancellation by Teewal and refunds

If Teewal cannot find a partner or cannot carry out the job, Teewal cancels it and refunds you in full.
All refunds are made to the original payment method. How long it takes to appear depends on your bank or PayPal.
If you cancel after the withdrawal period, the following scale applies; the amount refunded is shown before you confirm the cancellation:
- more than 48 hours before the planned visit: full refund;
- less than 48 hours before the planned visit: 50% of the Teewal service is retained, the rest is refunded;
- agent already on the way: the Teewal service remains payable; the professional's fees are refunded if nothing has yet been done.
If Teewal is late (article 8.2) or if the job fails because of you (article 8.4), those articles apply.

14. Teewal's liability

Teewal is liable to you for the proper performance of the job sold, whether or not the partner is an employee of Teewal (French Consumer Code, art. L221-15).
Teewal is not liable if the problem comes from you, from a third party unconnected with the job, or from a case of force majeure (unrest, disaster, closure of an administration…).
Teewal is not liable for decisions you make on the basis of proof (buying, selling, paying someone). Proof describes a finding; it does not advise you.
Teewal does not limit its liability to you beyond what the law allows. A clause that removes or reduces a consumer's right to compensation when the professional fails to meet its obligations is prohibited (French Consumer Code, art. R212-1).

15. Complaints and mediation

First write to our customer service: [email protected], or in the job conversation.
If you have not received a satisfactory reply 30 days after your written complaint, you may refer the matter free of charge to the consumer mediator (médiateur de la consommation). You must first have written to Teewal; your request to the mediator must be made no later than one year after that complaint.

Mediator: being updated

16. Personal data

See the Privacy policy.

17. Governing law and courts

These terms are governed by French law.
If you are a consumer living in another country, you keep the protection of the mandatory rules of your country where the law so provides.
In the event of a dispute, you may bring the matter before the court of your place of residence, or any other court having jurisdiction under the law.

18. Version

Applicable version: version of 26 October 2026 (2026-10-26). The French version, which is the legally binding one, is published at /legal/cgv/v2026-10-26/; this English translation of the same version, provided for information only, is published at /en/legal/cgv/v2026-10-26/. The version applicable to your job is the one you accepted at the time of payment; it is attached to the confirmation email.