Terms of use | Teewal

Version of 29 October 2026. This text describes the use of the platform. Buying a job is governed by the Terms of sale. Partners (agents, professionals) also sign the Partner agreement.

1. Who we are, and what these terms are for

The publisher of Teewal is identified in the Legal notice (“Teewal”, “we”).

Teewal is a platform that lets you:

request a job on site in Africa and follow it;
receive and keep proof in your vault;
share jobs with your family in a family file;
refer people close to you;
talk with the agent or the professional in the job chat;
get help from the Teewal Assistant, an automated assistant.

These terms apply to anyone who uses Teewal (“you”). By creating an account, you accept them. If you do not agree, do not use Teewal.

2. The words we use

Client: the person who requests and pays for a job.
Agent: the vetted person who works on site.
Professional: an agent who practises a regulated profession (surveyor, notary, lawyer…).
Partner: an agent or a professional. Partners are independent; they are not employees of Teewal.
Job: what you request. A job may be split into tasks given to several partners.
My file: your personal space.
Vault: the place where your proof and your documents are kept.

3. Your account

3.1 Creation. You create your account with your email address. You sign in with a link sent by email (no password). You must be at least 18 years old.

3.2 Accuracy. You give accurate information and keep it up to date.

3.3 Security. Your account is personal. Do not forward sign-in links. If you think someone is using your account, write to us straight away at [email protected]. For your security, we limit the number of sign-in links sent (5 per address per quarter of an hour). A session lasts 30 days at most.

3.4 One account per person. You do not create an account in another person’s name without their consent.

4. The demo account

You can try Teewal without creating an account, from the “Try the demo” page.

Each visit creates a temporary trial account (client or agent), filled with fictitious examples.
Payments are simulated: no money is taken. No email is sent. Withdrawals and offers are disabled.
The trial account lasts 24 hours, then it is deleted.
The names, jobs and reports shown are fictitious. They prove nothing and create no rights.
Do not enter real personal data in it (real name, health, identity documents).

5. What Teewal does, and what it does not do

Teewal organises the job, chooses and vets the partner, and sells you the job at a fixed price. The partner carries out the task.
Teewal never carries or hands over money for anyone. The price of a plot of land, a car or a rent is settled directly between you and the other party, outside Teewal.
Teewal will never ask you to pay by bank transfer, by mobile money or to a person. The only possible payment is made within Teewal (bank card or PayPal).
Teewal proof is proof, not a title nor a court decision. It does not replace a notarial deed, an official report by a commissaire de justice (French judicial officer) or an entry in the land register.

6. Prohibited requests

You may not use Teewal to:

carry out an activity that is illegal in your country, in France or in the country of the job;
watch, follow or photograph a person without their consent;
obtain a document that does not concern you, without the written consent of the person concerned;
have money carried, handed over or collected;
put a partner in danger;
harass, threaten or deceive anyone.

We may refuse a request without having to carry it out. If the request has already been paid for, we refund it (see the Terms of sale), except in case of fraud.

7. The job chat

7.1 One thread per job. You, the Teewal team and the partners on the job communicate in a chat thread in the application. Everything goes through this thread.

7.2 Protected contact details. For your safety and that of the partners:

phone numbers, email addresses, links and social media handles are hidden automatically, including when they are written out in words, split up or disguised;
Teewal only shows you the partner’s agent number (for example “Agent TW-A-7KQ4M2”): not their name, photo or contact details. Names written in the messages you exchange are not filtered. Only Teewal can link this number to the person;
the partner sees neither your full name nor your contact details, except where the law requires it (for example a power of attorney).

7.3 Moderation. An automated assistant (fixed rules, no external artificial intelligence) checks every message. It blocks or hides contact details, requests for payment outside Teewal, flirting, insults and threats. It warns you privately. Three warnings within 30 days lead to 24 hours without being able to write, and the team is alerted. You can challenge a measure by writing to [email protected]: a person from the team reviews it.

7.4 Who reads. The Teewal team may read all threads, for moderation, quality and disputes. Members of your family file do not see the chat.

7.5 No health information. Teewal does not ask you for any health data. Do not write in the chat the reason for, the place of, or the professional for a medical appointment: for an accompaniment, the agent receives the destination by phone.

7.6 Blocking. You can block the other person: the Teewal team takes over the chat. If you are a client, the agent may be replaced, with no change to the job or the price.

7 bis. The Teewal Assistant

7 bis.1 An automated assistant. The Teewal Assistant is a program, not a person. It is identified as an “automated assistant” from your first exchange with it. It answers from a base of answers written by Teewal and uses a small language-understanding model (open-source artificial intelligence) only to recognise the subject of your question. It runs on Teewal’s servers, in the European Union, without any external artificial intelligence service: your messages are not passed on to any other company.

7 bis.2 What it does.

It answers your questions about Teewal, its services and your request.
It can help you fill in the request form. Always reread the form before sending it: you are the one who sends it.
For partners, it presents the list of points to check during a job (guided report). The partner ticks, writes their own findings and signs: the Assistant never writes the report on their behalf.
When a question is outside its scope, it tells you so instead of making up an answer.

7 bis.3 Its limits.

Its answers are general information. They are neither legal, medical, tax or financial advice, nor a quote: only the quote issued by Teewal binds Teewal as to a price, a timeframe and a content (see the Terms of sale).
It may make mistakes or fail to understand. If in doubt, check with the team.
It makes no decision about you or about a job.

7 bis.4 Talking to a person. The “Talk to a person” button always remains visible. If you use it, the conversation is passed on to the Teewal team, who will answer you.

7 bis.5 What you do not write to it. Do not write to the Assistant any medical information (illness, treatment, place of care), nor an identity document number, nor information about another person that is not useful for your request. If it recognises health information, it asks you not to write it and does not reuse it anywhere.

7 bis.6 Your data. The conversation is erased at the end of your session, unless you ask to talk to a person. Details: Privacy policy, § 5 bis.

8. Your content

8.1 What you upload. You remain the owner of the texts, photos and documents you upload. You give us the right to keep them, to display them to authorised persons and to pass them on to the partner, only to carry out the job, manage your vault and handle a dispute.

8.2 Your commitments. You upload only content that you have the right to share. No illegal, hateful, violent or pornographic content, and no photo of a person without their consent.

8.3 Reviews and ratings. You can rate a partner’s work and leave a review after a job. Your review must relate to a real experience, and be honest and respectful. We publish reviews without sorting them according to whether they are positive or negative.

How we check reviews (French Consumer Code (Code de la consommation), articles L111-7-2, D111-11 and D111-17):

Who can leave a rating: only the client who paid for the job, once the task is completed. Each review is therefore linked to a real job.
Checks: the automated assistant (fixed rules) hides contact details and insults; a person from the team reviews reported reviews. We do not check the substance of each review before publication.
Dates: each review shows its publication date and the date of the job.
Order: reviews are displayed from the most recent to the oldest.
Consideration: no reward is given in exchange for a review.
Changes: the author may edit or delete their review for 30 days after its publication; after that, they can no longer edit it.
Refusal to publish: only if the review contains contact details, abusive, discriminatory or threatening remarks, health data, or does not relate to the job. The author is told the reason.
Duration: a review stays displayed for 2 years at most, then it is hidden.
Contacting you: we may contact the author of a review about their review.

9. Reporting content, and our decisions

Each thread has a “Report” button. You can also write to [email protected], our single point of contact for users and authorities, in French or in English (Regulation (EU) 2022/2065, articles 11 and 12).
We examine each report carefully and without bias.
The person reported is not told when a report is filed. If we hide content or restrict an account, they receive, at the latest at that moment, the facts, the rule concerned, the fact that the measure follows a report and how to contest it; the author's identity is not given, unless strictly necessary. The author of the report is told of the decision and how to contest it.
If we remove content or restrict an account, we explain why (rule concerned, facts, possible remedy).
You can challenge our decision by replying to the message. Another person from the team reviews it.

10. The vault

10.1 What it is for. The vault keeps the proof of your jobs (photos, signed reports, proof of visit) and the documents you upload to it.

10.2 Integrity. Each file keeps its digital fingerprint (SHA-256). This makes it possible to show that it has not been modified since it was uploaded. A file is served only if its fingerprint matches.

10.3 Who sees what. Only you see your vault. Members of your family file see the proof of the family’s jobs, not your vault.

10.4 Deleting a document. You can delete a document from your vault at any time: the file is erased from our servers; only its fingerprint remains in the job log. Exception: the reports and proof of a job remain protected during the complaint period, 30 days after delivery; after that they can be deleted. Members of your family and the Teewal team cannot delete your documents.

10.5 Duration and account closure. We keep your vault for as long as your account is open. You can close your account from your vault; your files are then erased 30 days after closure (signing in again before that period ends reopens the account). Before closing your account, download your documents. Detailed retention periods: Privacy policy.

10.6 Limits. The vault is not a certified archiving service with legal evidential value. Keep a copy of important documents.

11. The family file

An organiser creates the file, invites members by email (personal link, valid for 14 days) and names a parent being looked after (name and town only).
Members see the linked jobs, their progress, their proof and who paid which share.
Members never see: your documents, your vault, your property, or the payment methods of others.
Payment in shares is governed by the Terms of sale, article 6.
A member may leave at any time. Their paid shares remain; their pending requests are cancelled. There is always at least one organiser.

12. Referrals

Each person has one referral code.
The code can be used only when creating a new account. You can have only one referrer, and this is final. You cannot refer yourself.
Rewards (current amounts, subject to change):
- the referred client receives a welcome credit of €5 on a paid job;
- the referrer receives a credit of €10 when their referred client pays for their first job;
- the referrer receives a credit of €15 when their referred partner has delivered their first 3 tasks with an average rating of at least 4 out of 5.
Cap: 10 rewards per referrer per month.
Rewards are credits that can be used on a Teewal job. They cannot be converted into money or transferred. Validity: 12 months from when they are granted; the expiry date is shown in “Referrals”. An expired credit can no longer be used.
Fraud (fake accounts, disguised self-referral, spam): we cancel the credits and may suspend the accounts.
The applicable amounts are those shown in “Referrals” at the time of the event.

13. Suspension and closure

13.1 By you. You can delete your account in the app. We refuse, telling you why and how to contest, while a job or complaint is in progress. The text displayed and the Privacy Policy, § 9, state what is kept. A confirmation is sent to you once deletion is done. Jobs in progress and sums owed remain governed by the Terms of sale.

13.1 bis Inactive account. After 3 years without signing in, we notify you by email. If you do not sign in again within the following 30 days, the account is closed, as if you had closed it yourself: your files are erased 30 days after closure. An account with a job in progress is not closed.

13.2 By us. We may restrict, suspend or close an account if:

you do not comply with these terms (payment outside Teewal, contact details exchanged, prohibited requests, violent remarks, fraud);
the law requires it (decision of an authority, asset-freezing measure);
a person’s safety is at stake.

Except in an emergency or where the law requires otherwise, we notify you beforehand, with the reason, and you can respond. A suspension is proportionate to the breach. Sums already paid for a job not carried out are refunded to you, except in case of fraud.

14. Availability and liability of the platform

We do our best to keep Teewal available and secure. Interruptions may occur (maintenance, outage).
Our liability for the performance of jobs is described in the Terms of sale.
We are not liable for any use of Teewal contrary to these terms, nor for content uploaded by other users, unless we were aware of it and did not act.
Nothing in these terms limits your rights as a consumer.

15. Personal data

We process your data in accordance with the Privacy policy.

16. Changes

We may change these terms. We notify you by email or in the application at least 30 days before a significant change. If you refuse, you can close your account. The version applicable to a job is the one accepted when ordering.

17. Applicable law and disputes

These terms are governed by French law. If you are a consumer, you keep the protection of the mandatory rules of the country where you habitually live, where the law so provides.
If there is a problem, first write to [email protected].
If you are a consumer and the disagreement continues, you may use mediation under the conditions set out in the Terms of sale, article 15.
Failing agreement, the competent courts are those provided for by law. If you are a consumer, you may bring the matter before the court of the place where you live.

Contact: Teewal, [email protected].