Operator contract

Version of 29 October 2026.

Between

Hakkilo SAS, a SAS (société par actions simplifiée, a French simplified joint-stock company), registered office 122 rue Amelot, 75011 Paris, SIREN 131 536 047, which operates the Teewal brand, represented by its president (“Teewal”),

and

the Operator, identified in their Teewal space (name, country and city of operation, professional status, registration or declaration number), who accepts this contract online (“you”).

1. Purpose

This contract sets out the conditions under which you carry out for Teewal, with full independence, physical verification jobs that Teewal offers you one at a time, in the application:

visit to a partner (for example the verification meeting with a new partner, provided for in the Privacy policy, § 6);
quality check of a job carried out by a partner (follow-up visit);
address verification or verification that a place, a shop or a property exists;
receipt and handover of original documents for a Teewal client (article 6).

Each job describes the expected result, the proof to be provided, the place, the deadline and the price offered.

2. Your status as an independent contractor

2.1 No employment contract. You are not an employee, an authorised representative (mandataire) or a representative of Teewal. Nothing in this contract creates a relationship of subordination (lien de subordination). You do not speak on behalf of Teewal and you sign nothing for Teewal.

2.2 Registered contractor. You work under a status declared in your country: for example entreprenant status (simplified sole-trader status under OHADA law) or registration in the RCCM (Trade and Personal Property Credit Register) in OHADA countries (Uniform Act on General Commercial Law), with your tax identification number (for example the NINEA in Senegal). You provide this evidence at signature, then every year. You alone are responsible for your taxes, duties and social security contributions.

2.3 Free to refuse. You are free to accept or refuse each job offered, without giving reasons and without penalty. A refusal has no effect on the jobs that will be offered to you afterwards, nor on your pay, and can never justify ending the contract.

2.4 Non-exclusive. You may work for other clients and other businesses, including competitors of Teewal. No exclusivity, no minimum number of jobs.

2.5 Your organisation. You choose your days, your hours and how you achieve the result, within the job deadline. You use your own means (phone, transport, locked storage place). Teewal imposes no hours, no on-call duty and no area on you outside the jobs you accept.

2.6 What Teewal sets. Teewal sets only what describes the expected deliverable and proof (proof protocol, article 5) and the security rules for documents and data (articles 6 and 9), because the value of the service sold to the client depends on them.

3. Before your first job

You complete Teewal's identity verification (the same process as for partners: Partner agreement, article 3), including screening against official sanctions lists.
You provide your evidence of status (article 2.2) and your insurance certificate (article 10).
You sign the confidentiality undertaking (article 8) and the data protection annex (article 9 and annex).
Teewal gives you a personal badge with a QR code, which the people you meet can check, and introduces you to the application and the proof protocol.

4. Pay

4.1 Per job. Each job states its price, in your currency, before you accept it. It includes your usual travel costs, unless the job provides for separate reimbursement of expenses. Teewal pays no salary, no fixed monthly amount and no guaranteed minimum.

4.2 Payment. Your payment is due when Teewal has checked that the proof is complete, at the latest 5 working days after the proof is submitted. It is credited to your Teewal wallet and withdrawn under the rules of the Partner agreement, article 9.

4.3 No deductions as a sanction. Teewal makes no deduction from your payments as a sanction. Only a job that was not carried out, or whose proof is incomplete and which you have not completed, is not paid (or is paid for the part carried out), after you have been able to give your side of the story.

4.4 Statements. Teewal gives you a statement of each amount paid.

5. Proof protocol

For each job, you undertake to:

take photos with the Teewal application only, at the time of the visit; never alter them or reuse an old photo;
let the application record your position on arrival and on departure for the job. There is no tracking of your position outside these two moments;
complete the guided report: for each item on the list, you state yourself what you observed (compliant, non-compliant, impossible to check, with the reason). The Teewal Assistant, an automated assistant, reminds you of the remaining items but writes no finding on your behalf;
certify your report before signing it: “I certify that I personally observed, on site, on the date stated, each fact in this report, and that it is accurate and complete.”

A false finding, a false photo, a false position or a false certification is a serious breach (faute grave) (article 12.3) and may constitute a criminal offence.

You never photograph a person without their consent, an identity document, the content of an original document, or a sick person. Photos show places, objects and seals.

6. Safekeeping of original documents

6.1 Documents accepted and refused. You only take into safekeeping the documents provided for by the job and accepted under the Terms of sale, article 8 bis. In particular, you refuse money in any form, valuables, originals of land titles, notarial deeds or court judgments, medical documents and any envelope whose contents you cannot check. If in doubt, you refuse and you inform Teewal in the job discussion.

6.2 Receipt. You check the document in the presence of the person handing it over, you place it in an envelope closed with a numbered seal provided by Teewal, and you photograph the closed envelope and the seal in the application.

6.3 Safekeeping: 72 hours at most.

You keep the document for 72 hours at most after receiving it.
You store it in a locked place (cupboard, safe); you never leave it unattended in a vehicle or an open place.
You do not open it, copy it or photograph it (other than the seal), and you entrust it to no one, not even a relative or a colleague.

6.4 Handover. You hand over the envelope only to the person named in the job, after receiving the handover code and seeing their identity document (without photo or copy). You photograph the intact seal before the handover. If the handover is impossible within 72 hours, you return the document to the person who handed it over, or you follow Teewal's written instructions given within that period.

6.5 Incident. In the event of loss, theft, damage or a damaged seal, you inform Teewal immediately, and at the latest within 2 hours, in the application or at [email protected], and you report the theft or loss to the local authorities. You help Teewal to have the document reissued.

6.6 Your liability. Teewal is liable to the client. If a document is lost or damaged through your fault, Teewal may ask you to reimburse what it paid to the client, within the limits of your fault and of your insurance (article 10).

7. Conduct

You wear your badge during jobs and return it at the end of the contract.
You never accept money or gifts of value from a client, a partner or a person you meet, and you do not carry or collect money for anyone.
You refuse and report any request that is illegal, dangerous, or for surveillance of a person without their consent.
Conflict of interest: you do not verify a relative, a person with whom you have business ties, or your own work as a partner. You tell Teewal before accepting the job.
You are polite and respectful towards the people you meet.

8. Confidentiality

You keep secret everything you learn during a job: identity and situation of clients, partners and their relatives, content of documents, property, addresses.
In the application you see only the minimum needed for the job and you do not try to find out more.
You keep no copy of documents, photos or data outside the application, and you never send them by WhatsApp, SMS or personal email.
Agent number. Teewal gives you a unique agent number (for example TW-A-7KQ4M2), drawn at random. Teewal only shows clients, their relatives and recipients this number: never your name, photo, phone or email. Names written in messages are not filtered; you do not give them your name or contact details. Only Teewal can link this number to you, and every search is written to the audit log. Your name appears only where the law requires it: your self-billing invoices (with your agent number) and the author's statement you sign electronically. Sole exception: 5 years after the end of the job, the client keeps in their vault the signed attestation, in which your name is readable.
This obligation continues for 5 years after the end of the contract, and without time limit for the content of identity documents and original documents.

9. Data protection

Your data as an operator is processed by Teewal in accordance with the Privacy policy.
The data of clients and partners that you see: for this data, you act as Teewal's processor (Regulation (EU) 2016/679, GDPR, art. 28). The data protection annex below forms part of this contract.
You also comply with the data protection law of your country (for example Law No. 2008-12 in Senegal, Law No. 2013-450 in Côte d'Ivoire, Law No. 2024/017 in Cameroon).

10. Insurance

You hold civil liability insurance (professional, or covering your activity as a contractor) taken out with an insurer authorised in your country, which covers damage caused during jobs.
If possible, it also covers property entrusted to you (documents in safekeeping). Teewal has its own insurance for documents entrusted by its clients.
You provide the certificate at signature and at each renewal. Without a valid certificate, Teewal no longer offers you document safekeeping jobs; this is not a sanction.

11. Ownership of reports and photos

You assign to Teewal, as they are produced, the rights in the photos and reports produced for a job, so that Teewal can deliver them to the client, keep them in its vault and use them in the event of a dispute. No advertising use without your consent.

12. Breaches and end of the contract

12.1 Discussion before any measure. For a breach (incomplete proof, delay), Teewal writes to you and you may reply. Teewal issues no disciplinary warning, no suspension and no fine: the only possible consequence of a breach is the end of the contract, under the conditions below.

12.2 Ending at your initiative. You may stop at any time, by completing or returning the jobs in progress, and by handing over any document in safekeeping in accordance with article 6.4.

12.3 Immediate termination for serious breach. Teewal may end the contract without notice, in writing and stating its reason, in the event of a serious breach, in particular: false finding, false photo, false position or false certification; original document lost through negligence, opened, copied or entrusted to a third party; money received or carried; breach of confidentiality or of data rules; violence, harassment or discrimination; false statement during verification; confirmed match with an official sanctions list.

12.4 Ending at Teewal's initiative, without fault. With 30 days' notice, given in writing (email). During the notice period, you complete the jobs in progress.

12.5 After the end.

You immediately return any document in safekeeping (in accordance with article 6.4), your badge and any unused seals.
You delete from your phone any job data that may have remained on it and you confirm this in writing.
Teewal pays you the amounts due.
Confidentiality continues (article 8).

13. Changes to the contract

Teewal informs you 30 days before any significant change (prices, payment periods, protocol). If you refuse, you may end the contract before the effective date.

14. Applicable law and disputes

This contract is governed by the law of the country where you work, as shown in your Teewal space.
The data protection annex is governed by French law (clause 17 of the standard clauses).
In the event of disagreement: first a discussion with the team; then mediation; failing that, the courts of the country where you work.

15. Signature

Accepted online by the operator: the date, the version of this contract and of its annex, the operator's name and identifier are recorded in their Teewal space at the time of acceptance.

A.1 Purpose and duration. You process personal data on behalf of Teewal, only to carry out the jobs you have accepted, for the duration of the contract.

A.2 Data and data subjects.

Persons: Teewal clients, persons who hand over or receive a document, vetted partners, persons met on site.
Data: first name and initial, or full name where the job requires it, address or neighbourhood of the job location, type of document in safekeeping (without its number), handover code, photos of places and seals, findings.
No health data. No copy of identity documents.

A.3 Your undertakings (GDPR, art. 28.3):

process the data only on Teewal's written instructions, that is, the job description in the application; if an instruction seems to you to be contrary to the law, you tell Teewal straight away;
keep it secret (article 8);
protect your phone: lock code, updates, no sharing of the device during a job, Teewal application only;
entrust no data to another person or business without Teewal's prior written consent;
help Teewal respond to requests from data subjects (access, erasure…) by forwarding to Teewal without delay any request you receive;
report to Teewal any loss, theft or unauthorised access (phone, document) within 2 hours at [email protected], so that Teewal can notify the CNIL (the French data protection authority) within 72 hours if necessary (GDPR, art. 33);
erase the data at the end of each job and at the end of the contract, unless required by law;
give Teewal the information needed to check that you comply with these rules, and accept a reasonable audit, notified in advance.

A.4 Transfer outside the European Union. You work in a country that does not benefit from an adequacy decision of the European Commission. The European Commission's standard contractual clauses (Implementing Decision (EU) 2021/914 of 4 June 2021, module 2: data controller to processor) therefore apply between Teewal (exporter) and you (importer) and are incorporated by reference into this contract, with the following choices:

clause 7 (docking clause): not adopted;
clause 9 (sub-processors): option 1, Teewal's specific prior written authorisation;
clause 11 (redress): option not adopted;
clause 13 (supervision): competent supervisory authority: CNIL (France);
clause 17 (governing law): French law;
clause 18 (jurisdiction): courts of Paris;
annex I: parties, description of the transfer (A.1 and A.2 above); annex II: security measures (A.3, points 3, 4, 6 and 7, articles 5 and 6 of the contract).

Official text of the clauses: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj being updated. Teewal carries out a transfer impact assessment for each country of operation.